PREVIOUSLY PURCHASED TICKET QUESTIONS

Q. I have not yet received my re-issued ticket(s), where do I get those?
A. Those who purchased tickets to the 2020 events were reissued tickets via email on June 16-18th from Showpass. If you cannot find that email please log into your Showpass account to retrieve the tickets. Can’t remember your Showpass details? email us at info@albertabeerfestivals.com and we’ll send you a copy of your tickets (please allow 2-3 business days).
NOTE: when you open the reissued PDF tickets, they will say 2020/21 and include the new October dates. If you pre-purchased sample tokens for a 2020 event, they are still valid so please bring them to the 2021 event.

Q. I received comp tickets as part of my Banff Craft Beer Festival VIP package, are those still valid?
A. Those physical comp tickets will still be valid at the Calgary/Edmonton events…just bring em down and we’ll scan you in!

Q. I purchased my tickets thru Groupon, are those still valid?
A. Yes, you should have received a message from Groupon about using your existing voucher(s) at the upcoming events. Present your Groupon upon arrival at the venue to get scanned in. *If you have a Saturday Groupon Voucher it will be good for either the new Afternoon (12:30 – 4:30pm) OR Evening session (6 – 10pm), your choice. We can also re-issue you actual tickets, email us at info@albertabeerfestivals.com please allow 2-3 business days.

Q. Can I exchange my Saturday Evening ticket for a Saturday Afternoon ticket?
A. Yes, please email us at info@albertabeerfestivals.com and allow 2-3 business days to action that request.

Q. Can I exchange my Calgary ticket for an Edmonton ticket, or vice versa?
A. Yes, please email us at info@albertabeerfestivals.com and allow 2-3 business days to action that request.

Q. Where can I get more details about the rescheduling of events?
A. Please review our Spring Festival Update at www.albertabeerfestivals.com/spring-festivals-update-regarding-covid-19-virus